Terms & Conditions

  1. Bookings made on www.cairnsaccommodation.com.au ("the Site") by the Customer are made on behalf of the accommodation provider ("Property"). Customer agrees that Property has sole responsibility for delivery of the services being booked by the Customer and that www.cairnsaccommodation.com.au is not liable for default by the Property.
  2. Customer agrees to pay to www.cairnsaccommodation.com.au at the time of booking by Customer's credit card account the specified booking fee and cost of the accommodation. All fees displayed on the site are expressed in Australian dollars (AUD) and are inclusive of GST. After Customer's payment has been processed the Customer will be issued with a valid travel voucher which is also a valid tax invoice in respect of the booking service.
  3. www.cairnsaccommodation.com.au receives a payment from the Property for providing this booking service.
  4. Customer acknowledges that a third party ("Card Authoriser") will process the credit card transactions required in respect of a booking. Customer agrees that www.cairnsaccommodation.com.au is not liable for default by the Card Authoriser.
  5. Cancellation penalties depend upon individual property policies. An administration fee of $30.00 applies to all booking cancellations and amendments.
  6. You will be required to present photo ID on arrival at the hotel. A credit card imprint or cash deposit will also be required to cover incidental charges for the duration of your stay.
  7. Information on the www.cairnsaccommodation.com.au website is based on information supplied by each Property. Whilst www.cairnsaccommodation.com.au makes every effort to ensure all information presented is accurate, it makes no guarantee that the information is free from errors or faults, and accepts no liability for any errors or omissions.
  8. www.cairnsaccommodation.com.au does not pay commissions to travel agents using this booking service.
  9. www.cairnsaccommodation.com.au makes no warranty or representation about the suitability of any product or service being advertised on its website.
  10. www.cairnsaccommodation.com.au reserves the right to change information published on its website at any time and at it's sole discretion.
  11. www.cairnsaccommodation.com.au needs to collect personal information about you to process your booking for accommodation. If www.cairnsaccommodation.com.au cannot collect this information, it will be unable to make a booking in your name. www.cairnsaccommodation.com.au respects your privacy and will only use or disclose your information in accordance with the Privacy Act 1988. If you wish to make a booking, we will provide your information to the accommodation provider so they can process your booking. We do not sell or rent customers' personal information.
  12. These terms and conditions do not affect the Customers' statutory rights
  13. www.cairnsaccommodation.com.au is owned and operated by Destination Cairns Marketing Pty Ltd ABN 60 010 921 669. Contact Us at:

    36 Aplin Street
    Cairns, Q, 4870
    PO Box 5124, Cairns, Q, 4870

    Phone: (+61) 7 4040 7541
    destinationcairns.com.au @ info Email: 


Are payments made to The Accommodation Centre going to be safe?

You can feel secure in that you are dealing with a licensed travel agency and registered Australian company with the latest in online payment security technology. You can pay by cheque (if there is enough time) or direct deposit if you don't wish to pay by credit card.

What is our service?

Apart from making your arrangements to get to Cairns, we make bookings for all the accommodation, tours and packages you see listed on our website plus others that may not be on our web site. In other words, we look after your post arrival arrangements. We try to match people with the right tours and accommodation to help them have the best value for money holiday in far north Queensland. We don't book flights but can point you in the right direction for where to book them if requested. We can also organise travel insurance, and car or campervan hire to fit in with your schedule. Our service and advice is provided free to you with no booking fees and we do not charge credit card fees like some other web sites do.

How are we paid?

We are paid when we make bookings with the various hotel, tour, car and campervan hire and travel insurance providers on our web site. Our friendly local information and advice comes to you free of charge and because we are only paid when we make bookings. We rely your bookings to continue to exist. We earn our living by making sure travellers have good holidays and rely on repeat and referral business. We ask that if you are happy with the service you receive from us, that you do make your bookings with us.

What if the hotel or tour that I have selected is not available?

We will notify you by email or phone if your chosen accommodation or tour is not available. We will do our best to suggest alternative options or dates but you are under no obligation if your original booking item is not available.

When is peak season?

June - October is the peak holiday season in Far North Queensland. It is highly recommend to book accommodation well in advance to avoid disappointment.

When is the best time of year to visit?

The best time of year to visit depends upon what type of holiday you are planning. In the tropics there is typically only two variations - the wet season or the dry season. The rain in the wet season for the most part falls in the later afternoon to overnight and the wet season generally extends from December to April. Weather patterns are unpredictable though because Cairns had it's driest winter since records began in April 2008. December to March is generally a good time to visit the Great Barrier Reef and the water temperature is nice and warm and because the rain quite often doesn't fall during the day, most of the day tours are not affected by it. The weather is humid during the day but many people are aware of this and take in plenty of cold drinks, swims and relax - exactly what one should be doing on holidays! The dry season still has rain but just less of it. The dry season tends to be from May to November but again, you can't always rely on forecasts and averages. Many people from the southern half of Australia come to Cairns between May to November because it is still around 27 degrees on average during the day. Many people also take holidays to Cairns at that time of year too because it is the only time of year you can take an overland 4WD tour to Cape York.

What is the story with jelly fish / marine stingers?

Marine stingers, particularly the Box Jellyfish, and irukandji, inhabit the tropical waters around Cairns and far north Queensland during the warmer months from November to May. They're non-aggressive, but if you bump against them, they will release their toxic cells in defence. Many of the beaches around Cairns have special floating 'stinger net' enclosures, giving you a safe place to swim. Use them! Snorkelling and diving at the Great Barrier Reef is 99.9% safe from stingers all year round, but most reef tour operators still offer stinger suits to their passengers all year round, as a "duty of care" to guard against the small risk of encountering a stinger at the reef. It is up to you if you want to use a stinger suit while at the Great Barrier Reef but most locals never do.

Can I specify my room preferences?

The hotel staff will do their best to accommodate special requests, but we cannot guarantee that your requests will be granted unless we are specifically told by the hotel manager we can guarantee it.

Can I change my reservation?

As long as you give us enough notice and depending on the availability, there will be no problems for us to change your reservation. If there is a price increase between your old and new reservation request, we will give you that information prior to changing your reservation. If you have booked something at a sale price it may not be available on different dates or if you re-book outside of the sale period - the sale item you've purchased may be non-refundable, so please be aware of this when making a booking.

What if I need to cancel my reservation?

As long as you give enough notice there should be no problems with cancelling your booking however the exact amount of any cancellation fee will depend on the specific tour or accommodation. We will do our best to minimise any cancellation fees and in some instances you may be able to use the cancellation fee as credit toward the same tour or hotel if you re-book within 12 months of the original booking.

What is the currency?

All quotes and rates on our websites are in AUD $

Are the room rates on your site per person or per room per night?

The quoted room rate is per room per night. The rate will reflect the number of persons you entered on your enquiry form.

What age do the children's rates apply to?

The children's rates generally apply between the ages of 4-14 yrs; however in some instances children's rates may start from 2yrs up to 17yrs. Please check in the pricing area of each tour or hotel description to clarify.

Am I eligible for the family rate?

Families of 2 adults and 2 children between the ages of 4-14 yrs are eligible for the family rate only. If there are more than 2 children in one family between the ages of 4-14 years then an extra child rate must be added to the overall family rate to get the total price.

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